07-27-2012 02:05 PM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over (you may need to include some of the items in Step 2), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.