01-27-2014 05:03 PM
I no longer receive blind copies of emails I send out to my email address. I've tried to reinstate this but get the following error message at the end of the process:
"Your device encountered a problem with this application's server. Select OK and repeat the process"
When I repeat the process I get the same error message
ISP is Orange but they have referred me to Blackberry $49!! (BT (British Telecom) say there is no problem at their end
I have no other problems in sending or receiving emails
01-27-2014 10:56 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.