09-03-2012 11:39 AM
09-03-2012 12:01 PM
Given that your services worked fine on Idea for that first day, then it is doubtful that your PIN is still associated to BNSL. So, you need to work now with Idea to find out why you can no longer receive the services you are paying them for.
Concerning the rejection of your BB ID, what is the exact error message you are receiving when you try? What that says may well guide us to the right resolution path for you, but telling us "it's not accepting it" doesn't give us anything to go on. Please provide the exact and complete error message, including all punctuation, error codes, etc.
09-03-2012 12:48 PM
09-03-2012 12:55 PM
09-03-2012 01:03 PM
So, contrary to what you originally said, it never worked correctly with your Idea SIM? If that's the case, then indeed it may be that BSNL has not released your BB PIN from their system...until they do, Idea cannot provide you with services.
You may need to contact BSNL again, and escalate with them to resolve it. If necessary, request escalation into RIM for enhanced support.
Oh...and one more thing...is your BB properly unlocked? See this for reference:
Oh...and another thing...from all I can find, the Idea system does not natively support the 9810, in which case it is unlikely that their system will be able to deliver to your BB the proper Service Books so that all your BIS-level services can function via the Idea network. Operating a BB on a carrier network that does not natively support the specific BB model is very tricky indeed, and perhaps may never work anyway. So, I recommend you check that out (with Idea...ask them if they can support your specific model BB for BIS) before proceeding much further anyway. (Oddly, I don't find that BSNL natively supports the 9810 either, which brings into question how it ever worked correctly on their network.)
09-03-2012 01:30 PM
09-03-2012 01:36 PM
Can you please tell me how can I request escalation into RIM for enhanced support.
To reach RIM support for free, you must be escalated from either BSNL or Idea...end users have no direct path to receive free support direct from RIM. But, if the issue is at the carrier, RIM actually can't do anything about it...each carrier controls their own BIS system...RIM does not control it.
There is something called incident support with RIM, but it costs to just ask the initial question, since you are bypassing your contractually-required support contract. If you wish to investigate that, you can review it here:
But my idea sim worked for about 24 hours in my handset I don't know how!!
My guess is that you were operating over the Idea network, but using BSNL BIS services...sometimes that can work. But, one of them must have caught it and shut it down. After all, as I said, I doubt that you will ever be able to receive proper BIS services from Idea, given that their network does not natively support your specific model BB.