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New Member
Posts: 2
Registered: ‎10-26-2013
My Device: BB curve 8520
My Carrier: Orange
Accepted Solution

Reload Software: 507

Hello,

Excuse my bad english. But i'm French.

 

I have a BB Curve 8520.

 

I want to upgrade my phone. But when I want to do, the software tells me that an error occurred. My phone is no longer a terse message: "Reload Software: 507"

 

I can't use this.

 

Help me please....

 


Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Reload Software: 507

Error 507 means the device does not detect any operating system installed on the device.

 

See the link below for the download, and follow these simple installation instructions.

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

 

 

 

VIA | 

http://supportforums.blackberry.com/t5/BlackBerry-Device-software/error-507-reload-software/m-p/1477...

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New Contributor
Posts: 9
Registered: ‎08-29-2012
My Device: Curve 8530

Re: Reload Software: 507

hi, just pointing out that your link takes me directly to carrier list all over the world. I've tried 2 and all files ending with EXE, which is for windows. I happened to use a macbook... do you have a link for mac as well? please advise. thanks!
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Reload Software: 507

Hi and Welcome to the Community!

 


 

Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac 

 

Article ID: KB19915

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
New Member
Posts: 2
Registered: ‎10-26-2013
My Device: BB curve 8520
My Carrier: Orange

Re: Reload Software: 507

Hello,

Thank you for your invitation.

I solved my problem with patience.

I do not have a Mac, but Linux.

 

Thank you all the same

New Contributor
Posts: 9
Registered: ‎08-29-2012
My Device: Curve 8530

Re: Reload Software: 507

thanks for the reply. my question now, why does my device reloads fine and why my husband's device ends up with error 507. both are 8530. I bought both in the same store. same carrier set up. and now my husband's device doesn't have (in the wrench icon, add-on applications section) maps, maps installer, password keeper, dod root certificates, s/mime support pack, tasks, memopad, and application center.

I asked this to bb support and they told me I have to tell my provider to ask them that. weird. and so I asked my provider and they said I have to ask bb support myself because they only can care for the signal quality and bb network coverage.

confusing.
Highlighted
New Member
Posts: 1
Registered: ‎06-17-2014
My Device: 8520
My Carrier: MTN Zambia

Re: Reload Software: 507

Reload software: 507

I have been successful after following the steps. Thanks a lot.

New Member
Posts: 1
Registered: ‎03-26-2015
My Device: Curve 8520
My Carrier: Vodafone

Re: Reload Software: 507

I have a BB Curve 8520 with a error showing RELOAD SOFTWARE 507.

 

I tried following the mentioned solution as follows:

First locate your carrier and the OS file you wish to use.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

 

However, en error message is always displayed while executing the Loader. exe file and while configuration is is process that "Unable to reconnect with JVM.............Please try to reconnect the phone".

 

Kindly advise me what to do.

 

Regards,

 

Gaurav

New Member
Posts: 1
Registered: ‎05-26-2015
My Device: Curve 8900
My Carrier: Vodafone

Re: Reload Software: 507

i have a BB curve 8900. I tried your instructions but whn i started the app loader it shows: The Blackberry Desktop Software does not have the Blackberry Device Software for the device you have connected to the computer. 

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Reload Software: 507


Siddharth1 wrote:

i have a BB curve 8900. I tried your instructions but whn i started the app loader it shows: The Blackberry Desktop Software does not have the Blackberry Device Software for the device you have connected to the computer. 


Hi and Welcome to the Community!

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

 

 



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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