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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-22-2012
My Device: Tour 9630
My Carrier: Verizon

Reload Software: 507

I backed up my BB and then wiped it.  Now I have a white screen that says "Reload Software: 507" message and my BB Desktop Software says it cannot communicate with the connected device.  I keep clicking Retry but nothing happens.  How do I reboot the BB so that I can restore the data?

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Reload Software: 507

Hello asfjef and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are having issues with your BlackBerry® Tour™ 9630 smartphone.


Remove the battery from your device and connect it to the BlackBerry® Desktop Software. If you are using a laptop ensure you are connected to a power source to ensure the USB ports maintain proper power output.


Once connected follow the steps in KB11320 "How to perform a clean reload of the BlackBerry Device Software for Windows" and reinsert the battery when you see the step "Waiting for Device Initialization". 


Let me know how you make out.



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