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New Member
Posts: 1
Registered: ‎09-05-2013
My Device: 8900
My Carrier: Vodafone

Reload error 507

Hi team,


My blackberry smart phone getting 507 error, my device connected with blackberry desktop manager for update the software but its showing there are no available software update. i tried the remove the batter and connecting to desktop manager but its not connecting.

please help me for resolving the issue.




Hall of Famer III
Posts: 57,814
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Reload error 507

Hi and Welcome to the Community!


507 means that there is no OS installed to your BB at all...it's empty. But, it can be recovered from, but not perhaps via the automated means (which, from your post, it seems that's what you've tried). Rather, you need to take full manual control over what is to be installed to your BB. The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. This is irrelevant to your situation now as your BB is already "empty".

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6) Use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes, your BB presents another "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

You may also need the use of these tricks:


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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