Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 7
Registered: ‎05-09-2011
My Device: blackberry bold 9930 and Playbook
My Carrier: sprint

Remove Blackberry Protect App

How do I remove the Blackberry Protect App from my Blackberry Bold 9650?  I installed it but haven't set it up yet, but have a problem with the battery running down. 

 

I'm trying to find what is running the battery down.  I've removed most of the other apps I've installed except I can't figure out how to get rid of this one. 

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Remove Blackberry Protect App

1) got to appworld, then in My World. Find BB Protect
2) hover on it, open menu, and uninstall it (not archive !)
3) go to application management (use the universal search if need be), and look everywhere if you see BB Protect. If you do, hover on it and delete it once more.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Visitor
Posts: 1
Registered: ‎01-19-2013
My Device: touch 9800
My Carrier: blackberry

Re: Remove Blackberry Protect App

How can I delete blackberry protect
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Remove Blackberry Protect App


pop9za wrote:
How can I delete blackberry protect

Hi and Welcome to the Community!

 

Well, perhaps exactly as described in the post just above yours? Or perhaps via this?

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎07-26-2012
My Device: curve 9360
My Carrier: mtn

Re: Remove Blackberry Protect App

and thanks to this advice i am no longer able to track my blackberry after it was stolen

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Remove Blackberry Protect App


mastermind2305 wrote:

and thanks to this advice i am no longer able to track my blackberry after it was stolen


Hello,

 

I'm  a bit confused by your post...is that, in your mind, a good thing or a bad thing? Since BBProtect facilitates such actions, removing it (which is the topic of this thread) would quite naturally eliminate the ability to track it via BBProtect.

 

Since I surmise that your BB was stolen, I refer you to this:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................