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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-20-2014
My Device: curve 8520
My Carrier: claro

Remove Encryption

I enabled encryption on my blackberry 8520 phone, the cell stopped working and I had to format the operating but now after having it formatted system not open old encrypted files, says "It was a memory card with encrypted content that enserido not available to this device "
how can I recover my old files?

Guru II
Posts: 22,043
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Remove Encryption

If you wiped the device with the encryption still on then the media card data is inaccessible. You cannot access the data. I suggest formatting the card and starting over with it.

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