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New Contributor
Posts: 2
Registered: ‎03-10-2012
My Device: Bold 9700
My Carrier: AT&T
Accepted Solution

Remove Encryption

Is there any way I can remove the encryption from my phone?

I was once on an enterprise server but am not any longer.

I have wiped the phone and started over, but the encryption on/off is still padlocked.

Help!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Remove Encryption

Sure!  You'll have to do another wipe.  Go to this link:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14202

and use method 4

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New Contributor
Posts: 2
Registered: ‎03-10-2012
My Device: Bold 9700
My Carrier: AT&T

Re: Remove Encryption

That worked - well method 5 (Mac user).

Now how do I see my pictures - about half of which seem to be encrypted?