01-14-2013 12:11 PM
Hi - hope someone can help
We had a member of the work force leave our company who used his personal blackberry to receive work emails on his handset. Even though he has left to join a competitor he is still receiving our sales emails.
We know the email address (it is our general sales email address) - but we don't know his BB PIN
Is there a way we can ask RIM to list the devices that are accessing the email account on a BB device and then ask then to remove one of the devices ?
Solved! Go to Solution.
01-14-2013 01:00 PM
Hi and Welcome to the Community!
If that email account was integrated to his BB via your company BES, then your BES admins merely need to remove it from the BES console.
If that email account was integrated via BIS, then the safest thing to do would be the same thing that everyone should do whenever turnover happens -- change all passwords on systems to which the former employee had access. Yes, that means that all users accessing this email account need to reconfigure their interfaces to it, but given this symptom, are there perhaps others who also have unauthorized access to it? It is likely (IMHO) time for an audit and re-authorization of only those users who should have access.
I do not think that RIM can even find out the information you seek...well, not simply at least...it likely would take someone to do quite a bit of digging around to find it. Even if they would agree to it, I would wager you would have to pay quite a hefty fee for them to do so. Given that this is not anything within "normal" support, I think your only option to even ask about it is via fee-based incident support, which costs a fee BTW to just even ask the question. But if you do wish to investigate that, you can review it here:
01-15-2013 09:38 AM