04-28-2014 12:32 PM
recently my Bold has stopped the option for reply to text messages received. Also the response box does not appear below the received text. This happens with only 1 contact address, that has been used for 2 years). Other contacts are not affected.
Can someone help sort this please?
Solved! Go to Solution.
04-28-2014 08:05 PM
Welcome to http://supportforums.blackberry.com/
Use your BlackBerry to reset have effects and see if the problem is corrected.
Or try to delete the contact and re-add it.
04-29-2014 05:46 AM
Thanks for the suggestion.
I don't know how to block an address so assume that is not it. I can receive text message but can't reply to it. I have to start a new conversation which doesn't have the original message.
I have done a hard boot - the battery out while on etc, but no change.
04-29-2014 05:50 AM
thanks for the message.
I tried the delete contact and re-add but there has been no change. The hard boot didn't resolve the issue either. If I reset to default will that have any effect on other settings? Or is there a message settings menu that I can't see/ find that could worth trying?
04-30-2014 11:02 AM
the issue has been resolved. It seems that the deletion of the contact, then a hard re-boot followed by the new contact details entry has worked.
thanks for the suggestions and help.
04-30-2014 04:53 PM
Thank you for your participation in the forum.
And accept the issue as resolved.
That taste that your problem is resolved.