02-07-2013 06:29 AM
I am using my BB 9530 since Jan 2010, it was working fine. But now a days I am facing problem with touch screen as it is not recognizing my click on few points on the screen.
Currently I am using v220.127.116.11(platform 18.104.22.168) and I am not able to find any new software update for the same.
Please help me to fix this problem.
02-13-2013 01:59 PM
Welcome to the BlackBerry Support Community.
We suggest that you perform a reload or upgrade the BlackBerry® Device Software to address the issue you are experiencing with your BlackBerry smartphone screen. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
If this process fails to resolve the issue, please contact your point of sale for options.
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Click "Accept as a Solution" for posts that have solved your issue(s)!
02-18-2013 03:54 AM
Thank you for your suggestion, but I could not find any software in my service provider's website for my BB Storm 9530.
Could you please help me to find the software.
Thanks & Regards
02-19-2013 10:44 AM
Please let me know if I can download the device software from any other website other than my service provider's.
You can download any OS package via the official download portal:
To use one that does not come from your specific service provider requires the tricks of deleting the VENDOR.XML file(s), but you are not restricted to just your carriers packages.
02-21-2013 05:15 AM
I have downloaded v5.0 from Bell Mobility carrier and tried updating my BB storm with Blackberry Desktop software version 22.214.171.124. even I tried force update as described in article KB10144, but always i get the message " There are no Nlackberry device software updates available". and prompt me with option to subscribe for email notifications about updates.
Here is the details of the newly downloaded device software...
Software For BlackBerry® Storm™ 9530 smartphone
BlackBerry Handheld Software v126.96.36.1998 (Multilanguage)
Package Version: 188.8.131.528
Please suggest me any alternate options if available.
02-21-2013 09:10 AM
02-22-2013 05:51 AM
02-22-2013 06:42 AM
I have successfully upgraded the device software of my BB storm 9530. But the touch screen problem is still there.
It is recognizing my screen touch only on the sides and not in the middle portion of the screen.
02-22-2013 09:11 AM