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BlackBerry® OS Smartphones

New Member
Posts: 3
Registered: ‎01-27-2013
My Device: Blackberry Bold 9900
My Carrier: Digi

Reset Blackberry ID

My old email address which was used for my App World has since been blocked. Is there any way that I can use another email adress for App World on the same phone and everything in my phone will still be there eg. photos, documents, contacts. Need help.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Reset Blackberry ID

Hi RizZY,


Can you remember the BBID password? if so then follow the below KB article instructions -


  • KB28060 How to change or update a BlackBerry ID username on the BlackBerry ID website

If you can't recall password then you'll have to create a new BB ID using a working email ID and reconfigure that ID in your phone. You also need to wipe the device (Options > Security > Security wipe), meaning erase all the device data. All the apps need to be reinstalled again.

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