01-23-2013 05:05 AM
I am technologically challenged. I received a BB that was used by someone before me. I have a different sim card to the previous owner. I want to change the Black Berry ID. When I try to sign in to run my updates, it gives me an option to verify the account but not to Reset or change it. I’ve gone into options > (then it says to look for “device”) and change the ID there but there is no ID options under “device”. Please help me!!!
01-23-2013 05:25 AM
Welcome to BlackBerry Support Forums
If it is a Used device then you must have to wipe that device, then it will allow you to associate your BlackBerry ID on that device, But do a backup of your device before performing this step. for further help please refer to this Knowledge Base :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.