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New Member
Posts: 1
Registered: ‎01-23-2013
My Device: bold 9780
My Carrier: vodacom

Reset my blackberry ID

I am technologically challenged.  I received a BB that was used by someone before me.  I have a different sim card to the previous owner.  I want to change the Black Berry ID.  When I try to sign in to run my updates, it gives me an option to verify the account but not to Reset or change it.  I’ve gone into options > (then it says to look for “device”) and change the ID there but there is no ID options under “device”.  Please help me!!! 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Reset my blackberry ID

Hi lee1975

 

Welcome to BlackBerry Support Forums

 

 

If it is a Used device then you must have to wipe that device, then it will allow you to associate your BlackBerry ID on that device, But do a backup of your device before performing this step. for further help please refer to this Knowledge Base :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

 

Good luck.

 

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