Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 2
Registered: ‎02-11-2013
My Device: Blackberry Curve 9320
My Carrier: Airtel

Resetting my Blackberry 9320 to factory settings.

Hi - need urgent help on resetting my BB 9320 to factory settings. I want all setting / application permissions everything back to the original settings when I opened the BB box. All the data and everything can be erased / reset, all I wanted was the contacts for which I have the back up.


Pls help !

New Contributor
Posts: 2
Registered: ‎02-11-2013
My Device: Blackberry Curve 9320
My Carrier: Airtel

Re: Resetting my Blackberry 9320 to factory settings.

Please Help...
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Resetting my Blackberry 9320 to factory settings.

Hi and Welcome to the Community!


Before you proceed, please be absolutely sure you indeed have a good backup of everything you will need; there will truly be no user-created data nor configurations on the BB...more information about backups can be found here:

Depending on the exact amount of cleansing you desire, there are different methods...refer:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

For the first two, this method is used:

  • KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option

For the final (ResetToFactory) method, this is used:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................