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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-23-2011
My Device: Tour 9630
My Carrier: At&T

Resetting to factory default

Ok, this may sound a little odd....but here is my issue.  My sister (who is a Verizon customer) sent me her old Tour 9630.  I am on AT&T.  I've called AT&T and they have done everything they could do then told me to call Verizon for the phone to be unlocked. 


The long and short of it is, she got the unlock code from Verizon and now my card is being recognized however, the phone is still showing her phone number and when I try to place a call it reverts to Verizon and won't let me complete the call. 


Is there some way to reset all of the information so that it recognizes my phone number and AT&T instead of Verizon?

Regular Contributor
Posts: 81
Registered: ‎04-03-2009
My Device: 9800 Torch / Playbook
My Carrier: Orange

Re: Resetting to factory default

Try this


From the Home Screen press>remove-restore-blackberry-icons-1_2-120X120.jpg>Options>Reset to Default Settings>Press 'Reset Settings'

This will factory set the device


NOTE: This may wipe any memory it has of the unlock code your sister was given