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New Contributor
Posts: 7
Registered: ‎04-08-2013
My Device: Pearl 9105
My Carrier: 3

Re: Rest mep counter

Hi, so the call is free and then you have to pay for the support?
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rest mep counter

Yes sir.

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Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Rest mep counter

Or...you could simply "follow the money" or, more correctly, "follow the purchase contract". If someone sold you a device that they represented as being able to be unlocked, yet you now discover that it's not, then your recourse is with the seller to you, isn't it? And, as far as I can tell, you did not buy directly from BlackBerry.

You may not "like" that this is how things work, but your contractual relationship is with whoever sold this device to you...no one else is party to that contract.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rest mep counter

But sometimes it's just easier to blame BlackBerry, fuss and complain that this big global corporation doesn't even have a free phone number.

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎04-08-2013
My Device: Pearl 9105
My Carrier: 3

Re: Rest mep counter

Thank you for clearing that up. So I was correct from the start ... Blackberry offers you poor support service and even has the cheek to actually charge you for it. .. VERY VERY poor company....
Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Rest mep counter

[ Edited ]

JSanders wrote:

But sometimes it's just easier to blame BlackBerry, fuss and complain that this big global corporation doesn't even have a free phone number.

 

 


Yup...as well as totally ignore the contract to which all parties are bound -- BlackBerry, the carrier, and even the end user all are bound by contracts for services and support. It is rarely free to bypass contract that one enters into. And that is what Incident Support is intended for -- folks who choose to bypass their contractually required support channel.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Rest mep counter


JJ1969 wrote:
Thank you for clearing that up. So I was correct from the start ... Blackberry offers you poor support service and even has the cheek to actually charge you for it. .. VERY VERY poor company....

Nope...please pop up one message to discover what governs the support model to which all parties are bound...

 

As to if it's "poor" or not, well that's a totally different debate...and a pointless one as well. For the contract wins, regardless of how anyone feels about it.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rest mep counter


JJ1969 wrote:
Thank you for clearing that up. So I was correct from the start ... Blackberry offers you poor support service and even has the cheek to actually charge you for it. .. VERY VERY poor company....

In actuality, you're the one not following the support route outlined.

 

You've been given good advice by two pretty decent guys spending time to answer every question for you.

 

The least you could do is say thank you, and move on.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code