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New Contributor
Posts: 7
Registered: ‎04-08-2013
My Device: Pearl 9105
My Carrier: 3

Rest mep counter

Hi, can anyone help me with a locked pear 9105. I decided to change my service provider and that's when things went wrong. I have the MEP code and when I inserted the new sim and went to put the mep code in it indicated that the counter was 0, I didn't even get a chance to put the code in once? How can I reset or unlock the phone.
Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Rest mep counter

[ Edited ]

Hi and Welcome to the Community!

Please see this helpful thread to start:

If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having RIM do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:

Note, however, that this process will start with a fee...


If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎04-08-2013
My Device: Pearl 9105
My Carrier: 3

Re: Rest mep counter

Thank you for the message. I brought the phone from a major carrier and I have had nothing but problems getting help and I must admit the Blackberry company are even worse. How can they charge you with help unlocking a phone purchased from them. I would never buy any items from them again and would never recommend them ever...
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rest mep counter

In that case you have a BIG argument with the major seller for selling you a used BlackBerry.

 

Your beef is not with BlackBerry.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 7
Registered: ‎04-08-2013
My Device: Pearl 9105
My Carrier: 3

Re: Rest mep counter

Thank you for the message... Yes I have a problem with 3 but also with Blackberry. How can a global company not have a customer support centre to call free of charge?? The product is good but service and support rubbish.
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rest mep counter

[ Edited ]

You can call BlackBerry free of charge.

Perhaps you misread.

 

Or, is it 3 you can't call free of charge, you're message is not clear.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎04-08-2013
My Device: Pearl 9105
My Carrier: 3

Re: Rest mep counter

Hi, Is the number free from the UK?
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rest mep counter

BlackBerry Incident Based Support for Smartphone Users — £35 GBP / €39 EUR

BlackBerry® smartphone users can receive support 24 hours a day, 7 days a week for any issues relating to BlackBerry® Internet Service, smartphone functionality and approved smartphone applications.

Purchase a smartphone support incident by calling 0800 096 2201 (toll free) or 44 (0)1753 558401. Upon entering the telephone menu, select option 2 for technical support, then wait on the line until you hear the Incident Based Support introduction.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎04-08-2013
My Device: Pearl 9105
My Carrier: 3

Re: Rest mep counter

Hi, so I have to purchase an incident support for £35?
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rest mep counter

[ Edited ]

We're back to where you started with Sdgardne in Message 2  above.

 

"...for a fee".

 

But the call is free, that is what you asked me.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code