10-26-2013 07:25 AM
my blackberry bold 9790 [OS: 7.1 Bundle 2039 (v18.104.22.1684, Platform 22.214.171.124)] has a technical issue when i answer or make calls my phone restarts itself but when i answer or make the call using my headset it does not restart, i replaced the battery but it still has that problem, can anyone help? kindly advice
10-26-2013 04:24 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!