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New Contributor
Posts: 6
Registered: ‎09-19-2013
My Device: BB 9000
My Carrier: at&t

Restoration of Device Key

Can an auto-generated "Device Key" for encryption be restored after wipe out and restoration of Backup, unable to acces my data stored on media card. Issue is device key and password is used for encryption, please if any one can guide me in this regard..... will highly be appreciated

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Restoration of Device Key

Hello,

 

I believe this KB might have the information (however unfortunate it may be) that you need:

  • KB25484 Expectations when encryption is enabled for a media card in a BlackBerry smartphone

Good luck!


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New Contributor
Posts: 6
Registered: ‎09-19-2013
My Device: BB 9000
My Carrier: at&t

Re: Restoration of Device Key

Still unable to fix my problem.... any one can help me out .... highly be appriaciated