12-20-2012 11:47 AM
Hi, I recently gave my phone into repair and recieved a new blackberry. i backed my old blackberry up using desktop manager, how do'I get back my old BBM contacts. Iv tried restoring my phone but that didnt work. Could you please give me advice on what to do.
12-20-2012 01:31 PM
Welcome to BlackBerry Support Forums
Which version of BBM you have on your device .Please try those Articles :
KB20554 How to back up and restore the BlackBerry Messenger contact list
12-25-2012 04:19 AM
With BBM7 all contacts are stored or asscoiated with our BlackBerry ID ,If you had installed BBM7 your old device then login with the same BlackBerry ID on your new device it will add all of your BBM contacts on your new device.
Or to resolve your issue with your contacts try installing BBM 6.2 on your device and restore your Contacts from the backup that you have ,Once you get your contacts back then you can update your BBM to ver 7 it will integrate your Contacts with your BlackBerry ID. To install BBM 6.2 please go through this thread HOWTO : install BBm 6.2 if you have trouble with BBm 7 .
12-30-2012 05:11 PM
How do'i log in with my blackberry ID, because when i got my new BB i transferred everything onto there, but i couldnt transferr my BBM contacts. i cant seem to install BBM 6.2 either
12-30-2012 09:57 PM
Where you trying to login BlackBerry ID ? Our device will always remain login to BlackBerry ID if BlackBerry Data Plans are activated.Go to Options > Device > BlackBerry ID ( If needed login to BlackBerry ID) > press the menu key > Check for Updates. Then open BBM and See if you are able to view your BBM contacts.
Or , considering that you have BIS on your account. Try this :
First Uninstall any previous version of BBM from your device,Go to Options > Device > Application Management > Delete BBM from there , then perform a battery pull restart by removing the battery while device is POWERED ON.After Reboot from your BlackBerry Browser browse or click here http://mobileapps.blackberry.com/devicesoftware/en
After Installing BBM6.2 connect your device and open BlackBerry Desktop Software , Restore BBM contacts from your Backup file , Check this Knowledge Base for further help :
KB20554 : How to back up and restore the BlackBerry Messenger contact list
KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file.
After restoring Open BBM to verify if contacts are restored on your device . Once it is restored reboot your device ,then again from your BlackBerry Browser Browse to www.blackberry.com/bbm to download BBM 7. After Installing BBM7 your device will restart and will prompt to enter your BlackBerry ID.Just enter your BBID credential's need perform another reboot.
Please try it and let us know of your progress.
05-20-2013 07:07 AM
This is definitely a solution to my problem. Thank God!
You are welcome .. I am glad that you search those forums and find the solution to your problem .
05-20-2013 11:18 AM
05-20-2013 01:27 PM
Link to download BBM6.2 is already on post 6 within this thread . If you're having problem then first reboot your device by removing the battery while your device is Powered On wait for a min then reinsert it back .
Finally after reboot use your BlackBerry browser and browse or click this link http://mobileapps.blackberry.com/devicesoftware/en
Please try it again and let us know.