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New Contributor
Posts: 3
Registered: ‎08-27-2009
My Device: Not Specified
Accepted Solution

Restore Data Problems

[ Edited ]

I am having issues with restoring data on my Blackberry Curve 8330. I am running BB DM 5.0.0.11 and on my device v4.5.0.160.

 

I have a saved backup file from a while ago that I am trying to restore my contacts list and my messages list from. I'll list my procedure below for getting the error message:

 

Open Desktop Manager, type in device password, click on Backup and Restore, click on Advanced, click on File -> Open, select the file and open it, and I get a message that says "Error - The data was not recognized by the desktop."

 

Recently I have reinstalled windows to fix my slow computer, I reinstalled DM off the Blackberry.com website. And It won't let me open the file.

 

Does anyone have any advice on this? Thanks!

Message Edited by anotherdrumdude on 09-02-2009 03:08 PM
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Restore Data Problems

Hi there!

 

This sounds strangly similar to this thread:

 

I suggest you keep an eye on that thread for helpful information...

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 3
Registered: ‎08-27-2009
My Device: Not Specified

Re: Restore Data Problems

You are right, that is the exact same problem. I'm surprised that I missed that thread, I combed through here for an hour! Will keep tabs, thanks!