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Posts: 1
Registered: ‎02-08-2011
My Device: Not Specified

Restore Problem - Phone Call Logs



i have a problem with a BlackBerry Bold 9700.  I created a backup with desktop software (version 6 2010 B21).


The device was removed and added to a new BlackBerry Enterprise Server.


After the activation, I can not recover the "Phone Call Logs" :-(.


Is it possible to restore the Phone Call Logs?


best regards




Super Contributor
Posts: 623
Registered: ‎11-19-2010
My Device: Bold 9700
My Carrier: Vodafone

Re: Restore Problem - Phone Call Logs

If it didn't restore with the back up, Then I'm sorry but not that I know of.
Guru III
Posts: 32,189
Registered: ‎06-25-2008
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Re: Restore Problem - Phone Call Logs

the call logs should not have been deleted during an activation


Did you have to wipe the device before putting onto the new BES server?


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New Member
Posts: 2
Registered: ‎05-12-2011
My Device: tour 9630
My Carrier: verizon

Re: Restore Problem - Phone Call Logs

I have the same problem.


I created a backup of a users blackberry.


Wiped the black and reconnected to our BES server.


Now the user wants the call log back, but that item is grayed out in the backup.


I did just try a select backup, maybe if i do a complete backup everything will come back. . . .



Super Contributor
Posts: 323
Registered: ‎05-10-2011
My Device: Z10

Re: Restore Problem - Phone Call Logs

[ Edited ]

Once the device is activated against the BES you can't restore content that is "managed" by the BES. This is anything that is greyed out.

The only way that I know of to fix this is to do the restore of the call log before activating the device on the BES. This would be the case for any greyed out items.


Edit: I should add that you can still do this after the device has been activated on the BES, but it will require you to wipe the device, then perform a selective restore of the phone logs and anything else you were missing, before activating on the BES again. I'd suggest you talk to your BES administrator first, since he or she will need to be involved in the re-activation process.

BESX 5.0.4, SQL 2008, Exchange 2010 SP2 RU4a
New Member
Posts: 2
Registered: ‎05-12-2011
My Device: tour 9630
My Carrier: verizon

Re: Restore Problem - Phone Call Logs

Thanks, good to know