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New Contributor
Posts: 3
Registered: ‎08-05-2013
My Device: 9800
My Carrier: starhub

Restore backup contact from BB Protect

Hi,

 

how can i restore my backup contact from BB Protect without a BB data plan?

i used to have a BB data plan but have cancel it recently.

 

Thanks, Jaslyn

Forums Veteran I
Posts: 1,817
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Restore backup contact from BB Protect

Hello Jaslyn

 

You can make a backup of your information with blackberry protect through a wireless network must be connected to a wireless network so you can make the backup process of all your data ...

 

Regards...

 

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New Contributor
Posts: 3
Registered: ‎08-05-2013
My Device: 9800
My Carrier: starhub

Re: Restore backup contact from BB Protect

Hi,

 

thanks for the advise.

 

i tried using wireless, but the phone will show the below error message:

<the service plan for your Blackberry device does not support this application. please contact your service provider for additional information or to update your service plan.>

 

I have called the service provider, they mentioned to me that without a BB service plan, i will not be able to gain access to BB protect to retrieve and restore my data.

 

any suggestion?

 

thanks

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Restore backup contact from BB Protect


Jaslyn wrote:

Hi,

 

how can i restore my backup contact from BB Protect without a BB data plan?

i used to have a BB data plan but have cancel it recently.

 

Thanks, Jaslyn


Hello Jaslyn

 

Welcome to BlackBerry Support Forums

 

For most Proprietary BlackBerry applications  we need an active BlackBerry Subscribtion from our Carrier and BlackBerry Protect is one of such application. Currently if you don't have an active BIS on your SIM account you'll not be able to restore your data from BlackBerry Protect website .

 

But if you can manage or use a SIM having active BIS then you can restore your data using the same BlackBerry ID.But if you ever did a backup of your data using Desktop Software you can restore it from there.   

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Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Restore backup contact from BB Protect

Hey Jaslyn,

No, BlackBerry Protect requires you to have a valid BlackBerry Internet Service.

You could try to restore by borrowing a SIM card with a active BIS service on it.

Just curious, why did you cancel it?
New Contributor
Posts: 3
Registered: ‎08-05-2013
My Device: 9800
My Carrier: starhub

Re: Restore backup contact from BB Protect

Hi Tezytan,

 

i bought a Samsung phone when my blackberry was sent for repair.

Just nice my mobile contract has ended also.

So cancel the BB internet services.

 

BTW,i have managed to solve my problem. Got back all my contact. Thanks for your help Smiley Happy