08-06-2013 12:45 AM
You can make a backup of your information with blackberry protect through a wireless network must be connected to a wireless network so you can make the backup process of all your data ...
Kudos **Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**
08-06-2013 03:24 AM
thanks for the advise.
i tried using wireless, but the phone will show the below error message:
<the service plan for your Blackberry device does not support this application. please contact your service provider for additional information or to update your service plan.>
I have called the service provider, they mentioned to me that without a BB service plan, i will not be able to gain access to BB protect to retrieve and restore my data.
08-06-2013 03:51 AM
how can i restore my backup contact from BB Protect without a BB data plan?
i used to have a BB data plan but have cancel it recently.
Welcome to BlackBerry Support Forums
For most Proprietary BlackBerry applications we need an active BlackBerry Subscribtion from our Carrier and BlackBerry Protect is one of such application. Currently if you don't have an active BIS on your SIM account you'll not be able to restore your data from BlackBerry Protect website .
But if you can manage or use a SIM having active BIS then you can restore your data using the same BlackBerry ID.But if you ever did a backup of your data using Desktop Software you can restore it from there.
08-06-2013 09:50 AM
08-06-2013 10:02 PM
i bought a Samsung phone when my blackberry was sent for repair.
Just nice my mobile contract has ended also.
So cancel the BB internet services.
BTW,i have managed to solve my problem. Got back all my contact. Thanks for your help