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New Contributor
Posts: 8
Registered: ‎10-18-2013
My Device: Storm 9550
My Carrier: Simple Mobile

Restore data

I had a blackberry strom 9550 and i backup my data on my desktop with blackberry desktop now I have a new blackberry 9780 how can i restore all my contact and other files

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Restore data

Hello Jcjohnnie


Welcome to http://supportforums.blackberry.com




  1. When you restore the data on your BlackBerry ® device , all files stored on it are removed before the file is restored from backup. 
  2. Before you begin: To restore data from the built-in media storage , must be enabled mass storage mode .
  3. Connect the device to your computer .
  4. In BlackBerry ® Desktop Software , click Device> Restore.
  5. Select backup file that contains the data you want to restore .
  6. Perform one of the following : To restore all device data , click All device data and settings.
  7. To select which data to restore, click Select device data and settings. Select the check box next to the type of data you want to restore.
  8. If your device includes built-in media storage and you want to restore , select the check box files stored in built-in media storage.
  9. If the backup file is encrypted, type the password that you set during encryption .

Click Restore .




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New Contributor
Posts: 8
Registered: ‎10-18-2013
My Device: Storm 9550
My Carrier: Simple Mobile

Re: Restore data

thanks for the help but now sence I restore everything i lost my email and i look in setup on my phone for and email setup and I don;t see it where did it go and can i get it back