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Contributor
Posts: 15
Registered: ‎03-15-2013
My Device: Z10
My Carrier: claro

Restore problems

I just wiped my bb torch 9800 and i did a full backup first. When i restored it my sd card did not restore how can i restore it back? I have a lot of work things and pictures and stuff in my sd card i need it bad!

Thanxs

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Restore problems

Hello cheleao

 

Welcome to BlackBerry Support Forums

 

Which backup files you're trying to restore to your media card , are those media files ? if it is then you can also transfer those files manually using a computer, for help refer to this KB:

KB29523  : How to manually transfer files between a BlackBerry smartphone and a Windows computer

 

And for other backups files refer to this KB :

 

KB10339How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

 

 

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Contributor
Posts: 15
Registered: ‎03-15-2013
My Device: Z10
My Carrier: claro

Re: Restore problems

Is there a separate file for the sd card when you make a backup? It just wont work ive always done it that way just backup-wipe-restore and this time it just wont restore my sd card.

Thanks