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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-27-2012
My Device: torch 9810
My Carrier: blackberry


hi, does anyone know if I can restore my 9810 like you can a pc/laptop?

I upgraded my BBM and BB Protect yesterday and when I re-booted I have lost all my photos!Woman Sad

any help would be much appreciated.




Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Restore

[ Edited ]

Hey nannylinz,

Welcome to the BlackBerry® Support Community Forums.


Try going into Media, Press the Menu Key, select Explore, Media card, BlackBerry, are the files located in the Pictures folder? If you can locate the files go to properties of the file, do the files have a.jpg extension or .rem file extension?





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