07-27-2012 02:56 AM
hi, does anyone know if I can restore my 9810 like you can a pc/laptop?
I upgraded my BBM and BB Protect yesterday and when I re-booted I have lost all my photos!
any help would be much appreciated.
08-01-2012 12:16 PM - edited 08-01-2012 12:20 PM
Welcome to the BlackBerry® Support Community Forums.
Try going into Media, Press the Menu Key, select Explore, Media card, BlackBerry, are the files located in the Pictures folder? If you can locate the files go to properties of the file, do the files have a.jpg extension or .rem file extension?