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New Contributor
Posts: 6
Registered: ‎05-03-2013
My Device: Blackberry Bold 9780/9900
My Carrier: Virgin Mobile
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Restoring BBM contacts from 9780 to 9900

I've had a bold 9780 and got a bold 9900. Ive backed everything up using desktop manager and restored everything back to the 9900. Now all my data is still there except for my BBM contacts. When i open blackberry messenger, it asks me to put my display name as if i'm new to it. I even tried rolling the software back on the 9900 to 7.0 when it was initially 7.1, again no luck. I heard theres a way to backup contacts through bbm itself but that option doesnt even exist on the 6.0 from the looks of it. Can someone please help me. 

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Restoring BBM contacts from 9780 to 9900

If you have installed BlackBerry Messenger 7 on your 9780 previously, your contacts will be backed up with your BlackBerry ID. Have you entered the same BBID on your 9900?
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Restoring BBM contacts from 9780 to 9900

I forgot to mention, If you back-up with BlackBerry Protect, you can also re-store your BBM Contact through Protect, if i'm not wrong Smiley Happy
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Posts: 95,182
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring BBM contacts from 9780 to 9900

I don't believe that Protect restores BBM contacts.

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Posts: 6
Registered: ‎05-03-2013
My Device: Blackberry Bold 9780/9900
My Carrier: Virgin Mobile

Re: Restoring BBM contacts from 9780 to 9900

[ Edited ]

I've just upgraded my bbm to v7. how do I check if my bbid is linked with it, because i wasnt prompted to enter my bbid yet on the 9780.

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Restoring BBM contacts from 9780 to 9900

@JSanders, I suppose not then.
Rosh88, when you were using your 9780, did you have BBM7? Because you need to have had it in your previous device.
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
Posts: 6
Registered: ‎05-03-2013
My Device: Blackberry Bold 9780/9900
My Carrier: Virgin Mobile

Re: Restoring BBM contacts from 9780 to 9900

I've been using the 9780 for the past year and a half. And I got bbm 7 just right now, because i didnt have app world installed so wasnt able to updated it till now.

Posts: 95,182
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring BBM contacts from 9780 to 9900

So, once you update the 9780 to BBM7, using your BBID, let it sync the BBM contacts. Let it sit a couple of hours, the sync may not be instant.

 

Then later, you will activate your new 9900 on the SAME BBID (you can have the same BBID on two device at once), and you will be notified that your BBM will only be working on this 9900... and your BBM contacts should be moved over.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎05-03-2013
My Device: Blackberry Bold 9780/9900
My Carrier: Virgin Mobile

Re: Restoring BBM contacts from 9780 to 9900

how do i sync the bbm contacts using the bbid on the 9780, because i was never prompted to enter my id on that phone.
Posts: 95,182
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring BBM contacts from 9780 to 9900

Options > BlackBerry ID.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code