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New Contributor
Posts: 2
Registered: ‎06-26-2013
My Device: Bold 9650
My Carrier: 5109094483

Restoring Memos from a backup file - Help needed

I lost my memos in a crash and need to restore them from a backup file.  The Blackberry Desktop Software has the Memos "Dimmed" and the software says "Dimmed entries are read-only data types and cannot be restored".  This makes zero sense.

 

Bold 9650

OS 6.0.0.719

 

Any help is appreciated.

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Restoring Memos from a backup file - Help needed

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB04461 Unable to backup or restore some databases to a BlackBerry smartphone using BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎06-26-2013
My Device: Bold 9650
My Carrier: 5109094483

Re: Restoring Memos from a backup file - Help needed

Thanks.  I'll give this a try.