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New Contributor
Posts: 7
Registered: ‎12-17-2012
My Device: Torch 9800
My Carrier: o2

Restoring calendar back ups

I have restored all my back  from my computer and none have my calander events (important work) have not been restored.  I can restore the backups i backuped while plugged into the computer but i cannot back up the ones i backed up over black berry protect through wi-fi.  It says cannot backup cause already synced to a wireless device, think this is my lap top.  How can i  unsync it so that i can back up through blackberry protect online...nightmare Smiley Happy

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring calendar back ups

That's somewhat confusing and difficult to follow what's happened, but I found your other thread located here:

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Lost-Calender-Appointments/m-p/2044047

 

So, you did a backup of your device to your PC? That works.

 

Now, you are trying to restore a backup from BlackBerry Protect? This does not work, and you see a message that you can't because it's being synced to a wireless device?



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New Contributor
Posts: 7
Registered: ‎12-17-2012
My Device: Torch 9800
My Carrier: o2

Re: Restoring calendar back ups

Yes this is correct . Thanks

Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring calendar back ups

Is there a chance your BlackBerry device is on an enterprise account?

 

Article ID: KB25065 Unable to use BlackBerry Protect when the BlackBerry smartphone is active on a BlackBerry Enterprise Server



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎12-17-2012
My Device: Torch 9800
My Carrier: o2

Re: Restoring calendar back ups

No i dont think so.
Posts: 96,070
Likes: 24,622
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring calendar back ups

Open your calendar > options and turn off the wireless sync if it is enabled.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 7
Registered: ‎12-17-2012
My Device: Torch 9800
My Carrier: o2

Re: Restoring calendar back ups

It only gives me the options - calender display and action, conference calling and date and time. And the below that a list of calenders ie facebook gmail etc but nothing about wireless. Sorry for bein a pain