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Posts: 1
Registered: ‎11-16-2012
My Device: Torch 9800
My Carrier: Vodafone

Restoring data onto replacement device

My old BB Torch went for repair, but got brand new replacement device same model instead.

 

Now trying to use Blackberry Protect to restore my contacts list and then want to restore Applictions I had paid for.  Any idea how to do this?  The BB Protect 'help' says select RESTORE DATA but I cannot see this option, only the option to backup or achive.   I suspect this maybe to do with the two different PINS for my device but dont know how to tell it that I have same number, same SIM but different BB i.d. pin.

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring data onto replacement device

You must be using the very same BlackBerryID.
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