Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-16-2012
My Device: Torch 9800
My Carrier: Vodafone

Restoring data onto replacement device

My old BB Torch went for repair, but got brand new replacement device same model instead.


Now trying to use Blackberry Protect to restore my contacts list and then want to restore Applictions I had paid for.  Any idea how to do this?  The BB Protect 'help' says select RESTORE DATA but I cannot see this option, only the option to backup or achive.   I suspect this maybe to do with the two different PINS for my device but dont know how to tell it that I have same number, same SIM but different BB i.d. pin.

Posts: 95,823
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring data onto replacement device

You must be using the very same BlackBerryID.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code