10-05-2011 04:51 PM
Each time I start BB Desktop manager, a process called Rim Transcoder*32.exe starts after 5-10 seconds and takes over my CPU (using between 65% and 98%). The whole computer then becomes nearly unusable until I kill the process using Windows task manager. I once let the program run while I went to a meeting on the theory that the tr5anscoder was doing something that would only be done once (such as encoding videos or something). When I returned some hours later, the process had indeed stopped. The next time I ran BBDM the process started up and took over the computer again. This makes it almost unusable. One clue is that the process starts regardless of whether there is a BB attached or not. I have tried both repairing and fully uninstalling BBDM adn reinstalling but no joy.
Thanks for any advice!
10-05-2011 05:14 PM
Yep, had the same problem for many months now.
I end up having to kill the process to sync my phone.
Tried all the usual - disabling ant-virus, clean install etc etc to no avail.
My machine is a Win7 32 bit job.
10-06-2011 10:17 AM
It is pulling information out of any videos it finds in your 'My Videos' folder on the comptuer.
I believe if you go to 'Videos' in desktop manager and remove the 'My Videos' folder (it's there by default), then close the application . . . next time you start it shouldn't go so crazy.
I've never seen it go crazy on my machine. Must be a bug with certain video types where it spins out of control.
10-07-2011 07:58 AM
Thanks for the reply - you steered me in the right direction .
The only thing is - removing the 'My Videos' folder works only once. After re-starting the software it re-appears. The next thing I tried was unticking 'convert videos' .
Both the above made no difference. Transcoder.exe would return and tie up the computer resources.
So, the next thing was to remove 'My Videos' and create a folder with nothing in it (I called it NULL) and point the 'sync videos from your computer to your device' there.
This has cured my problems.
Without upsetting people, I cannot be very positive about this Blackberry Desktop Software. Without the above problems it is a resource hog (Rim.Desktop.exe). If someone had a net-top with say an Atom processor, this software would be render the computer unusable.