11-10-2008 10:25 AM
I have an issue that others have posted elsewhere on the net but doesn't seem to solve my issue for the curve 8330 with Sprint.
When you call my phone from a landline, there is a delay of 1 1/2 to 3 rings. In other words, my phone doesn't ring until the middle of the second of ring and sometimes not until the beginning of the third ring.
I have tried several tricks such as, re registering the phone, hard reset (battery pull), *18 (announce to the local repeater), Sprint has updated the PRL(?), I service customers all over so it is not indicative to one repeater, neither near nor far away makes any difference.
The information I've found is that there may be a setting called the SCI (Slot Cycle Index) that tells your device to check for inbound ringing more often (ie, check every 1-2 seconds instead of 5+ secs). I have not found any recent posts that address this issue specifically for the BB Curve 8330 on Sprint's network.
I have had Nextel, Verizon, and TMO, services in the past 8 years and have never had this issue come up so often as I have with Sprint. I am ready to cancel and go to the more expensive carrier to resolve this as I'm loosing calls to vmail.
Any help would be appreciated!
12-29-2008 11:27 AM
12-29-2008 11:43 AM
I really do appreciate the reply to this post where noone else has bothered. What you mentioned is one of the first things that Sprint Tech Support had me check. I am now using the "Normal Alerts Mode" and only have ringing when a call comes in and only have vibrate for text and email messages...
So what you mentioned is not the problem. Again I reiterate that Tmobile and Verizon start ringing the phone almost immediatley after the calling party begins hearing the ring-back tones, unlike with Sprint (and/or just my phone) it seems to take more than 1-3 ring-backs before my BB Curve 8830 starts to ring. Again, I am all over San Diego County and SoCal so this is not an issue to any given area.
BTW, I am working with the reps at firstname.lastname@example.org and after several weeks, they are now pointing the finger at BB...
12-30-2008 08:47 AM