09-17-2011 11:59 AM
You can restore your phone using BlackBerry Desktop Software. Plug your phone into your PC via USB and open BlackBerry Desktop Software. Once your phone has connected, click Device at the top of the software and Restore from the drop-down menu. Pick the most recent restore point and proceed.
If you haven't done any data backups with the software, then once you've connected to it click Device then Update (instead of Restore). When the dialog box opens, click View Other Versions and make sure the one that's marked Current is checked. Doing either one of these steps should restore your Loud profile.
Let us know if that helps you.
09-18-2011 08:03 AM
Since the phone was new, less than a month, I had not backed up. I did try the update version of repair but it did not restore the loud profile. I thank you for the info but for some reason it did not work.