Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎10-10-2012
My Device: Bold 9900
My Carrier: O2

Ringer off message

My bold 9900 is not ringing out when a call is received. A message 'ringer off' is displayed.  My Sounds and alerts profile is set to medium. How do I turn the ringer on?

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Ringer off message

Hello ianhood


Welcome to the forums. 


Try clearing your Sound Profiles database using the BlackBerry® Desktop Software as shown here http://bbry.lv/HPDqUG Then test again.



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!