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02-26-2011 05:38 AM - edited 02-26-2011 05:43 AM
I'm running device software v22.214.171.124 which is the accredited OS for my carrier O2-UK.
The default ringtones have been somehow removed.
I've tried tried soft-resets, battery pulls, reloading software on the device, installing/uninstalling DM and OS on PC, changing profiles and all but i've had no luck!
Has anyone else had this issue and do they know of any fixes so I can get the default tones where they should be.
All I hear now are three beeps (like midi piano) when someone tries to get in touch or when the phone is plugged in or restarted (I have events sounds on).
Here's a screen show of what I can see if I try and select a ringtone.
Any pointers in the right direction would be greatly appreciated.
I don't think it is a problem with the device but perhaps with the software. I find it unlikely however as I have searched for this problem on the web and have not come across it before.
I have suspicions that it could be related to third-party applications.
But I am not sure of which one it could be.
I've tried uninstalling them but the problem is still there!
02-26-2011 11:57 AM
hi and welcome to the forum.
just a guess but i think you could be looking in downloaded ringtones.
try going to setup in all menu > ring tones > ringtone drop down menu and see if they are all there.
let us know if that works.
02-26-2011 04:07 PM
Hi there, thanks for your reply.
Yes I've explored all possibilities and have tried what you suggested.
The problem is intermittent and sometimes a battery pull can resolve the issue whereas others they do not appear at all as shown in the image in my last post.
I decided to install OS126.96.36.1998 earlier today from (3UK) to see if there would be any improvements.
I wiped the device using BBSAK and reinstalled fresh via apploader.
To test whether it was an issue with a third-party application or not decided not to install anything extra other than what came pre-loaded in the install.
It's been fine all day however now the ringtones are not working anymore.
They are available to see at the moment as I have not restarted my device or done a battery pull - (it's worth mentioning that this always happened before I upgraded to 448 and the would normally disappear after the restart).
Interestingly enough however I did receive this error message earlier today which seems to be related to my issue...
Uncaught exception: Application net_rim_bb_profiles_app (313) is not responding; process terminated.
I suspect that this file is corrupted... however I have no idea how I could fix this as a device wipe / OS installation has not worked for me.
Any help would be appreciated.