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I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
09-27-2010 02:59 PM
dowgrade to 22.214.171.1241 to fix it for now until a new OS version is available.
Please backup your device before you begin.
To get and install 126.96.36.1991 if your carrier has no lilsting for it.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
Solved! Go to Solution.
09-29-2010 01:00 AM
check out the
Sound on my 9000 disappeared after updating to 5.0
post about a month ago. It's about four pages deep on this forum. My last post there might help you. Hopefully.
09-30-2010 03:57 PM
There is a glitch in the 5.0.822 and RIM is 'working on a fix'. Until then, do as advised and backup and downgrade. I had to do it.
10-01-2010 09:32 AM
I have the same problem with ringtones, if I downgrade software will I still be able to sincronice with outlook 2010? I originally upgraded software in order to do so. Tks
10-23-2010 09:23 PM
KB18998 on blackberry.com/btsc will also show you how to reset your phone to factory settings on a windows based computer. I have resolved this issue using this troubleshooting step. It has been successful for me. I would recommend performing a backup then a selective restore with address book, memos, calendar, BBM, and tasks only.
11-07-2010 11:10 AM
Mine was working ok even after upgrade but then one day, it stopped ringing. The only way to make it ring again is to do a software reset or battery pull. But after a while or after you change the ringtone it stops ringing again. Media being played sounds ok.
11-07-2010 11:14 AM
If it was only the device's OS it would be ok. But, I also have a Torch 9800 and cannot downgrade my Desktop Manager Software only to fix a sound problem with another model.
There must be another way.
12-10-2010 12:30 PM
They finally released the new version with the patch i guess. I installed OS 188.8.131.520 and everything seems to be working fine - I fidled around with the sounds for a few days and no issues.
FINALLY geeez...WTH took so **bleep** long!!
12-10-2010 12:59 PM
I agree about the "BLEEP", but I can't find this new update -- when I check for updates, it is nowhere -- where/how did you get this?