11-02-2008 02:39 PM - edited 11-02-2008 06:44 PM
Ok, so assuming I have done everything right, here is my problem. I have ringtones I downloaded. I set my phone to a special ring tone and I set a contact to have a different ring tone.
When my phone rings from that contact it does not ring with the tone I specified, only the main ring tone I set for my phone.
In my options it says that it will use the ring tone for all calls except important calls and the call from my contact.
I got on the phone with BB tech support at Verizon who had me re-verify how I set my ring tones, and then even had my reset my phone. The phone will still only recognize the one ring tone. It will not ruse the ring tone I set for a particular contact. They think my phone may be defective.
Does anyone know of a setting that may need to be changed somewhere else to get this to work? It should be very easy to get a ring tone to work, but I also know there are so many sub menus and settings on this phone maybe there is another step.
Can some one help?
11-02-2008 07:02 PM
11-02-2008 09:29 PM
Hi and welcome to the forums,
Just to assume you did things right, is this the right way?
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
11-03-2008 02:00 AM
Yes, I did it that way and set my main ringer to a downloaded tone. Then I went in to a contact and edited it and selected a different ring tone to sound when that contact called.
It only rings the tune I downloaded for my main phone under profiles. The Verizon tech guy on the phone was able to change his and test and got the two different ring tones to work, but not me.
Any other suggestions?
11-03-2008 02:04 AM
Two things that I can think of:
1) can you play the ringtone you want to use through the media player
2) what type of file is it? .wav .mp3 ect.
3) Are these custom ringtones? or is it all the ones on the phone.
11-03-2008 11:50 AM
How did you edit it?
From in the Address Book, did you just selcet a name and hit your menu button , then choose "Add Custom Phone Tune"?
11-03-2008 12:29 PM
11-04-2008 01:42 AM
All ring tones work when I select them to just hear. Whether they are custom or preloaded from BB. When in a specfic contact I hit edit, then I select the tone.
Everything seems good, then I have hte contact call and it defaults to the main ring tone I have set for my phone.