12-22-2012 09:00 PM
My ringtones have stopped working because of an error with in the media card. Is there a way to fix the media card and restore my ringtones? Also my phone does not ring with incoming calls.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
12-27-2012 03:39 PM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
as for the media card you might have to try recovery software on a PC to get the info off the card, plenty of free ones to do this on the web
many electronic stores carry USB to SD adapters like best buy, radio shack maybe even walmart
lists a few recovery software places
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V