09-16-2013 09:19 AM
I have an user who is out of the country. Their BB 9360 is roaming, and they have data (can send/receive emails), but are unable to send/receive calls and txt msg's. Any idea what is going on?
I suggested to the user to change their mobile network settings from automatic to manual, and scroll through the available networks to try to find one that will allow them to send/receive data and voice. No response back yet on if that works or not.
09-16-2013 12:24 PM
Verify that in Mobile Network options is activated as also data services.
A rest of this option must have data services enabled roamming.
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