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IN8
New Contributor
Posts: 3
Registered: ‎09-12-2013
My Device: 9360
My Carrier: Vodafone

Roaming Issue. Has data connection, but no voice.

I have an user who is out of the country.  Their BB 9360 is roaming, and they have data (can send/receive emails), but are unable to send/receive calls and txt msg's.  Any idea what is going on? 

 

I suggested to the user to change their mobile network settings from automatic to manual, and scroll through the available networks to try to find one that will allow them to send/receive data and voice. No response back yet on if that works or not.

Forums Veteran I
Posts: 1,831
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Roaming Issue. Has data connection, but no voice.

Hey INB.

 

Verify that in Mobile Network options is activated as also data services.

A rest of this option must have data services enabled roamming.

 

Regards.

 

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