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Posts: 2
Registered: ‎05-12-2011
My Device: Torch 9800
My Carrier: Rogers

Rogers can't add a US roaming package 'due to a setting in my Torch 9800" help!

I have had my Torch 9800 for a couple of years and each time I go to the US I was able to text them a message and buy the US roaming package - I now get an error message SMSWS-101. I phoned Rogers and they cant add the US roaming minutes either - said its a setting in my phone! Our corporate IT that run our BES server say its not them, as they dont use any policies .This all happened after the BB software upgrade earlier this year. Maybe some setting deep in the OS has got corrupted or changed!. Any help will be appreciated - as I will be travelling to the US this weekend!

Posts: 95,495
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Rogers can't add a US roaming package 'due to a setting in my Torch 9800" help!

I'm not aware of any setting ON the hardware itself for that.

 

I suggest you get your BES Admin and Rogers to collaborate on this... quickly. Likely a Rogers problem.



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