10-17-2012 09:19 AM
I have had my Torch 9800 for a couple of years and each time I go to the US I was able to text them a message and buy the US roaming package - I now get an error message SMSWS-101. I phoned Rogers and they cant add the US roaming minutes either - said its a setting in my phone! Our corporate IT that run our BES server say its not them, as they dont use any policies .This all happened after the BB software upgrade earlier this year. Maybe some setting deep in the OS has got corrupted or changed!. Any help will be appreciated - as I will be travelling to the US this weekend!
10-17-2012 09:56 AM
I'm not aware of any setting ON the hardware itself for that.
I suggest you get your BES Admin and Rogers to collaborate on this... quickly. Likely a Rogers problem.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code