Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 2
Registered: ‎05-16-2008
My Device: Not Specified

Roxio Media Manager

I am trying to install the Blackberry desktop software w/ the media manager.  I keep getting an "Error 1931. The Windows Installer service cannot update the system file C:\WINNT\System32\ComCat.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly."  I am sure there is a simple solution but I can't think of it.

Thanks for any help

Forums Advisor I
Posts: 661
Registered: ‎04-02-2008
My Device: Curve 8900

Re: Roxio Media Manager

I found the following on the Technical Solution Center:

 

Desktop Manager Installation Error 1931

Highlighted
New Member
Posts: 2
Registered: ‎05-16-2008
My Device: Not Specified

Re: Roxio Media Manager

I also found that posting but I am using XP pro with sp 3.  I was wondering if it could be the sp 3 that is causing my problems.