07-11-2008 11:33 PM
I am new to the Blackberry and I am having some trouble with getting my desktop software. I have a Pearl 8120 with a 4GB card and Desktop manager sees my phone and it appears to be connected. When I open Media Manager it says that no device is connected. I have tried reloading the software twice, I have turned on mass storage, I have no other Roxio programs on my computer, nothing has seemed to work. When I open media manager it does not see it but if I disconnect my phone from the usb cable a run time error message comes up and Media Manager closes. Also my computer recognizes my phone as E drive if that means anything. I could really use some help.
07-12-2008 10:39 AM
Up until yesterday...7-11 my 8310 worked perfectly with my computer, then yesterday afternoon Windows Vista had 2 or 3 updates to install. I believe they were anti virus and security updates. Ever since my computer gives me the
"usb device unknown" message. I've tried all the quick fixes, uninstalling the media manager, removing the battery from the phone restarting the cpu, nothing seems to work. I think this may be a windows vista issue but no one seems to know for sure yet.
07-12-2008 10:42 AM
Had the same issue with the software. Had to delete version 4.5 from the computer and reload version 4.2.1 (without roxio) to get it to work. you should get a pop up window asking if you want to use the usb for the device vs. com 1. hit ok and it should boot up and recognize your crackberry.
Hope it helps
09-04-2008 01:11 PM
First make sure you get a clean install of the current DM installed
Here is the BB article on the supported DM for Vista. I suggest 4.2.2
Here are some considerations for installing DM under Vista:
Please let me know if you need any other information
I would STRONGLY not recommend using media manager, From reading all the posts on the forums, MM is not a stable program. I use drag and drop through Windows, nuch cleaner and faster. There is a new product from Blackberry
called Media manager you might want to try, I will leave a link.
09-15-2008 04:07 PM
I am having a similiar problem. I have a curve 8330 from verizon. The desktop manager shows my device as connected, but when I go in to the media manager (roxio), it reads "device not connected". Does anyone know how to fix this problem? Do you have to have a media card in your Blackberry for Roxio to recognize your device?
09-15-2008 07:55 PM