06-29-2008 03:57 PM
To all new Curve (8300 series) owners installing Blackberry Desktop Manager - be advised that the Roxio media management software that comes with it is simply a pile of dung and doesn't work. Check almost any relevant discussion group on the web if you don't believe me. There are complaints everywhere about bad design, serious installation problems, even worse de-installation problems, and finally and above all - yes - IT DOESN'T WORK. Do not feel bad when video files don't convert to files that play properly on your Curve, or when the software freezes - it is not you - Roxio is just a flat-out crummy product and DOESN'T WORK.
The simple answer is (i) de-install (or better, never install) the provided CD for Desktop Manager with Roxio (vn 4.2 SP2 and later) and instead, install the previous - stable - Vn 4.2 SP1 or earlier made entirely by Blackberry, which you can get at http://www.wireless.all.com/bbdownloads and probably other places too. Then (ii) find any of a profusion of cheap video converters for the Blackberrry that are all over the place and actually work. Some are free and work fine, the one I chose was Mobiola Video Studio for about $20 which works perfectly with the Blackberry in Mass Storage Mode. I am not theorising, it works, it works easily and well and on the first try. If you don't want Mobiola, just look for one that speciafically lists your model of the Blackberry Curve as a device it handles. (The Curve is very VERY fussy about what video formats it will play, and the standard labels like "WMV" and "AVI" mean nothing, because there are countless incompatible variants for each. Unless you want to become a tech, do what I did.)
Until Blackberry (really RIM) comes to its senses and fires these clods at Roxio, this is by far the best solution and will make all your Roxio problems go away. It took me two days to find this solution - who do I send my bill to, RIM or Roxio?
06-30-2008 11:38 AM
06-30-2008 02:42 PM - edited 06-30-2008 02:44 PM
You've hit it spot on. I haven't seen an application as bad as the Roxio Media Manager since the late 90's. It's an absolutely abysmal piece of software with apparently no QA done before it was packaged with these new phones. (Mine is a 8820.)
MEMO to RIM/Blackberry: If you are planning on competing with other PDAs and SmartPhones (not to mention the IPhone), you'd better find a replacement for Roxio now. Otherwise, Bold and Thunder will be huge disappointments.
We've spent a considerable amount of money for your products--Now it's up to you to provide software that works properly.
06-30-2008 05:04 PM
does the prgam you mentioned as a solution work for music files as well as videos etc . ? does it synch with Windowws media player ?
the Internet radio progam from clickadd works well !
06-30-2008 06:43 PM
06-30-2008 08:25 PM - edited 06-30-2008 08:28 PM
Mobiola is just a little app for videos (that works simply and well), but the same company offers bigger apps that do everything - go to http://www.warelex.com/ . There is a lot that works for the BB, just not Roxio, and I suggest you only get apps that explicitly state - in the dialog boxes in the software, not just in the sales blurb - that you are creating files for your specific model of Blackberry. This is one of a great many things Roxio doesn't seem to understand.
For Ragorman whose Roxio is working, good job, you may want to have it stuffed and photographed. Now try converting any (say) Windows Media video from Moviemaker into BB format and see what happens. My guess is that you will get audio but no video, as Roxio is clueless about the subtleties of format differences between Blackberry models. Please let us know how you get on!
Incidentally RIM has just released versions of Destop Manager 4.2 and later (all the way up to 4.5) that do not use Roxio, located at https://www.blackberry.com/Downloads/ . RIM is quite responsive as a company and the chorus of bad noise about Roxio has obviously had an effect. If you have shares in Roxio this might be a good time to sell.
06-30-2008 10:34 PM - edited 06-30-2008 10:35 PM
Ummm, don't hate me, but... I did my first conversion of an 8meg mpg file to mp4... "Converted for Optimum Playback" or whatever. took about 5 seconds and played perfectly on the 8310...
Did I get the only copy that works- or the only phone that works WITH Media Manager?
oh, I'll try a wmv file tomorrow... I'll let you know...
07-01-2008 10:48 AM
07-01-2008 04:41 PM
As is often said: "You pay your money and you take your chances". Obviously, it's working sweet for Ragoman. But, there are some of us for which it doesn't work at all.
I've tested it on XP Pro SP2 and Vista Ultimate SP1 and have obtained similar results: The application takes a long time to start up and works (sluggishly) when not connected to my 8820. Add the 8820 via USB and things really slow down. Opening the 8820 media card folder in the app provides a 50% chance of lock up, with a Task Manager "End Task" as the only way to exit the program. The application's performance on my Vista machine was shockingly unstable: I couldn't smoothly scroll through my hard drive's music library without having it jump around--selecting a single track was almost impossible.
I tested DM 4.2.1 and it works very well. No problems. So that should rule out any problems with the 8820, as least with respect to that non-Roxio Media Manager. And that's the one I'll use.
A search of "Roxio conflicts" provides some insight into why it works the way it does. Roxio apps appear to have serious conflicts with all versions of Windows OSs, as well as such common desktop software as Windows Media Player, Itunes, Nero media software, and there have been reported conflicts with Mac OS X.
So, for those of you of whom it works, you have been "blessed", at least temporarily. (Just don't change anything on your machine and you'll be safe.)
Strategically, RIM is in a tough situation when it comes to mainstream media players for use with their phones. They can't use iTunes because they compete with the iPhone. They can't use Windows Media Player because they compete with MSFT's Windows Mobile. So that leaves Roxio with their WMD-grade media software as their only partner.
I'd really like to get the "Bold" when it launches, but frankly, being stuck with Roxio software in the DM may be a deal-breaker.
07-04-2008 08:30 AM