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Super Contributor
Posts: 266
Registered: ‎03-10-2009
My Device: Not Specified

Run Diagnostic Test: APN List Empty!

I have run the Diagnostic Test and I am getting the following message:


Run Diagnostic Test: APN List Empty!


I cannot use any web functions at all.


Please help!!!

Posts: 95,842
Likes: 24,598
Solutions: 6,410
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Run Diagnostic Test: APN List Empty!

Which diagnostic test did you run?


Do you have your TCP/APN settings entered? If not, set them.

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Super Contributor
Posts: 266
Registered: ‎03-10-2009
My Device: Not Specified

Re: Run Diagnostic Test: APN List Empty!

I did a QuickPull and I was able to rerun the diagnostic test.
Hall of Famer III
Posts: 58,844
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Run Diagnostic Test: APN List Empty!

[ Edited ]

Interesting! That's the exact same result I got from the test when I was recently traveling internationally and attempting to roam fully on GSM networks. I had full voice coverage, but no data coverage when on GSM networks. I, too, did quickpulls and even full batt-pulls...same result from the test and same result of not data coverage. VZW had promised that all would be fine, but was not. So, while on vacation, I had to just put the phone down. Darn.


BTW -- the test is at Manage Connections > Mobile Network Options > BBKey > Diagnostic Test

Message Edited by sdgardne on 05-15-2009 07:39 AM

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Member
Posts: 1
Registered: ‎06-11-2010
My Device: Blackberry Bold 9000
My Carrier: At&t

Re: Run Diagnostic Test: APN List Empty!

ok so i noticed that nowhere on the internet this issue has been resolved. please be more specific in resolving a problem. I too am having this issue and on multiple different forums people seem to just shy away from this problem lol. whats goin on? Im running on my bold the APN lists are NOt empty and ive tried both settings for former cingular and former at&t. Yet when i try and run diagnostics, it still says Apn lists empty! laughing at me like this is just another trick from at&t. Tried quickpull and full batt/sim pull. Still no internet. whats up with this?