Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎09-03-2012
My Device: Playbook and Torch
My Carrier: Rogers

S4BB Audiobook won't work - this file could not be opened check that you have the correct permissions and try again

I bought the french audiobook J'accuse from S4BB and it simply doesn't work.  I sought help from Blackberry and got the message that BB doesn't support 3rd party apps.  I contacted S4BB, who by the way says they have a warranty on their apps, and got the email back that "for the issues and refund you would need to contact BlackBerry as the only way you can download to the playbook is through App World we do not have access to their system."

 

I have deleted the app and re-installed, uninstalled and re-installed, searched permissions (not listed there), and it simply does not work.  It says "this file could not be opened check that you have the correct permissions and try again".

 

I put a warning comment on blackberry app world that the app doesn't work and that support is hard to get, and Blackberry has removed both the comment and the very low rating I have this.  I found this to be the most disturbing part.

 

Is there anything I can do to either get this app to work, or get a refund on this app?

Also, why was this comment and rating deleted - this seems to be contrary to the nature of comment sections on apps and does not do a service to your customers who may download this app which doesn't work?