01-27-2012 02:22 PM
Every time I use the desktop software all my music and pictures seem to disappear from my torch 9860. I already tried another new SD-card and re-installed BB desktop software
what did I do wrong ?
01-27-2012 03:26 PM
It sounds a sync problem to me. This you double checked your settings in desktop software?
01-27-2012 05:55 PM
Can you add more info to the initial post?
What do you exactly mean "each time I use the BB desktop"?
Each time you open the program? each time to push the media sync media or organizer?
os version (pc and bb)
Does sync really happen, does it show any message?
How do you load your pics and songs again into the BB?
Are you sure the option "after importing media files" in "Media" tag in "device option screen" is set to "Keep files on device"?
01-28-2012 02:17 AM
When I connect my BB with my computer and I start up the program. Even if I do a media-sync via WindowsMediaPlayer. It says the sync is done 100% I can't find my music (or pictures back). Even if I make pictures after that, as soon as I close the camera on the BB, the pictures are gone. :s
01-28-2012 07:15 AM
01-28-2012 07:26 AM
Yes, I did, even tried a brand new SD-card (came with the phone) .
Al this happened after using BBDesktopSoftware, before that I could easily put music on the BB, find the pictures and music back, even with Windows Explorer while connected on my PC. Now I can only find my pics back via the BBDesktop Software, I'm getting more and more confused and frustrated :s
01-28-2012 02:47 PM
Just to clarify:
"Now I can only find my pics back via the BBDesktop Software"
So at the end, you don't loose your pictures, but are only visible via BBdesktop, althought they are load from the BB device?
01-28-2012 03:10 PM
when I shoot some pictures I can't see them back on my phone.
when I plug the phone the pics can be found via BBdesktop
when I take the SD-card out and into my PC there's nothing on it