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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-02-2014
My Device: BB8830 & Torch 9800
My Carrier: TELUS & AT&T

SIM card recognition issue

I recently received a Blackberry Torch 9800 (AT&T's "world edition", so it was factory unlocked).  It recognizes and works with an AT&T SIM card taken from another phone, but doesn't recognize the Canadian/TELUS SIM card that I tried.


My first thought was that it wasn't actually unlocked, but when I checked the settings for the network/service provider/etc were all listed as disabled, so that can't be the issue.  I also tried the TELUS SIM in a different phone (an AT&T locked Samsung Galaxy) which was recognized (gave me the unlock code request message, but it recognized that the card had been inserted, which was what I was testing for).


Any ideas for what might be happening here?