02-15-2009 09:26 AM
My BB9000 works fine for the most part, but sometimes I get a "SIM not allowed" on the screen and my signal strength meter says "SOS" (meaning I cannot make or recieve calls). This somewhat annoying as I usually have to re-boot the phone to get it back to normal.
1. Why does this happen?
2. Is there a setting that I can switch in the phone that will prevent this from happening?
3. Is there another way to reset this without having to re-boot?
Thanks for all your help.
02-15-2009 11:21 AM
Hi Pete you need to change the sim card, go to your carrier store and change for a new sim card.
To reboot the device you can press at the same time the ALT key, the right aA key, and the DEL key
02-15-2009 11:29 AM
Thanks for the fast reply!
So if I change the SIM card, will that wipe out my other information (contacts, calender, etc). Everything is backed up to my Outlook, so when I sync for the first time with a new SIM, I should probably let my computer override my phone device, is that correct?
02-15-2009 11:31 AM
08-03-2010 02:48 PM
That is exactly what I am having to do. The only problem is that the nearest phone store for my carrier is about 120 miles away. They are supposed to be expressing it to me.
Any idea what the cause of this is? I woke up the other morning and my phone was in Sim Not Allowed, did all the resets and battery pulls, called my carrier and did them again for Level I support, and then again for the Level 2 support guys.
I get two messages, "Sim Not Allowed 3" and "Sim Rejected". My wife has had the same problem with here phone, both are BB 9700 Bold. I'm running 5.0 and she is still on the older software. She has gotten the "Sim Not Allowed" a few times, but all she has done to correct it is a battery pull.
I'm wondering if it has anything to do with the wireless carrier where we are. It is an unknow to me - Plateau Wireless. Sometimes we connect to AT&T, sometimes it is T-Mobile.
Just rambling... But I would like to know what causes a sim card to go bad.
08-05-2010 05:54 PM
I did as suggested, getting a new sim card. Still no deal.
Now I am getting "Initialization Failed", instead of "Sim Not Allowed".
The BB techs at T-Mobile said that I need to replace my phone.
Any idea of the cause? That way I won't do "that" again.
03-10-2011 06:13 AM
To be honest the only way to deal with this problem seems to be don't depend on a Blackberry.
I have had 3 replacement SIMs plus two phones and the problem has occurred with every one. Either there is a design/production fault in the SIMs or the phones, either of which I am prepared to accept is unlikely, or there is a fault in the software.
I was told by various staff members of Orange ( my supplier) that the problems I reported were unusual - I shall correct them!
The only extenuating circumstance I can find is that I live, travel and work in an area where the Orange signal is very variable , sometimes non existent. Is there some sequence in the software program that sees these fluctuations as a threat and shuts down the phone.
I am giving up - off to get a i-phone!!
12-27-2012 12:57 PM
hello i have a Bold 9900 running on 5.0
yesterday it was performing very slow so i tried to reboot it using QuickPull. it got an error so i just did
the usual battery pull. after doing such, my bb just got "Sim Not Allowed:3"
I can send/receive texts and calls but I cant use my wifi and bbm.
is there a way to fix it? I hope you could reply. thank you